Mobility is an absolute must-have for anyone working in the field service industry, and software like Service Fusion makes it easier to store and readily access work orders, customer data, payment information, inventory lists and repair guides.
Enterprise mobility programs that encourage workers to use their personal smartphones or tablets minimize technology investments their employer must make. But there is a catch: BYOD programs put businesses at risk of cyberattacks and data breaches if they aren't careful.
What rules should every field service technician in your company's BYOD program follow?
According to one Pew Research Center Study, only 28 percent of smartphone owners lock their screens. Sure, typing in a PIN or password every time you open your phone might be a bit of a drag, but doing so can prevent hackers from stealing and exploiting information saved on lost or stolen devices.
Are you one of those people who has to write down your password on a sticky note? Well, quit it. That's nearly as bad as making your password "password," which we also advise you stop doing immediately. Same goes for "1234." You know who you are.
Although the chances of a lost sticky note leading to a data breach are slim, it's best not to tempt fate, especially given how often field service workers travel. So many appointments means so many opportunities to lose valuable information kept on a tiny slip of paper.
Can't access 4G and need to use a wireless connection at your local coffee house? Think twice before you do.
"6 out of 10 customers believe public Wi-Fi is riskier than a public toilet."
Cybersecurity experts at Symantec say hackers can access any data transferred via an unsecured public router. In fact, a company survey found 6 out of 10 customers believe public Wi-Fi is riskier than a public toilet. Ruminate on that the next time you feel the urge to connect.
Your job might require a few professional apps to communicate and collaborate, but the apps you download for leisure could compromise sensitive information. Before you download the latest game or handy mobile tool direct from the app store, check the reviews and its history to ensure the software hasn't caused trouble for previous downloaders.
Why update today when you can put it off until tomorrow? Because patches pushed by device developers may combat immediate threats. When prompted, always update software as soon as possible. Better yet, configure your settings to update security upgrades the moment they arrive.
Interested in learning how to turn your mobile device into an all-in-one field service solution? Try a free demo of Service Fusion today.