Office design in field services – How the home base can be effective
Office design in field services – How the home base can be effective

Field service businesses, particularly smaller ones, are understandably not usually focused too heavily on their office environments.

New customer expectations create opportunities for greater engagement
New customer expectations create opportunities for greater engagement

Entire industries are being disrupted as easy access to apps and information allow people to interact with one another, not to mention businesses, in new ways.

3 ways employee engagement can drive customer retention
3 ways employee engagement can drive customer retention

Field service firms depend heavily on customer relationships as the central part of their business.